Inclusive Design and Ergonomic Consultancy
Welcome to Ottetto
Ottetto helps organisations create inclusive environments, products, and services that are intuitive, accessible, and human‑centred. We specialise in applying evidence‑based inclusive design across transport, stadiums, retail, education, and workplace settings — improving usability, safety, and experience for the widest range of people.
Inclusive Design Engineered for Real‑World Use
Every service we offer is built around people. With an authoratative understanding of inclusive design and ergonomics, we help create solutions that make a difference and better than whats gone before.
What we do
From strategy to implementation, we embed inclusion into every decision, aligning with relevant standards and regulations, human‑factors principles and user needs to deliver environments, products and services that are clearer, more comfortable, and more equitable for all.
Our experience ranges from rail station develelopment projects, transport hubs to stadiums, business hubs to visitor centres. We help create solutions for complex interior and exterior spaces including phsyical touch-points where people interact with each other to help improve the customer experience and journeys planned and taken.
Consultancy Services
Discover our range of consultancy services to support your projects
Inclusive Design and Accessibility
Working with end-user organisations and their appointed architects and designers helping to define inclusive strategies, conduct assessments and engage with users, acting early in projects to foster inclusion, diversity, equity and accessibility.
Design Ergonomics
We assist designers and architects with ergonomics and human-factors disciplines when designing physical user touch-points, associated with the built environment. We can assist with technical and material specification and design-for-manufacture.
Design Review
We provide check review of architectural drawings at all stages as part of RIBA’s Plan of Works – Inclusive Design Overlay – Stage 3 (Spatial Coordination) and RIBA Stage 4 (Technical Design) to ensure compliance with legislations and standards.
Why Clients Choose Us
“Clients choose us because we go beyond ‘just compliance’ or a tick‑box exercise. They come to us for the technical depth and quality of detail that is so often missing — and for an authoritative, solutions‑focused approach grounded in product design and ergonomics. That’s why our experience and knowledge has been trusted across the UK rail network, delivering inclusion where it matters most: at the level of real use.”
- We help design from the micro‑interaction outward.
- Our background is founded on human-factors with an understanding of discrete details: reach, grip, force, sensory load, cognitive effort and the emotional experience of using a product, service or environment.
- Technical and Standards Knowledge
- Inclusive Design Embedded at Every Stage
- From concept to detailed design, we ensure inclusion is not an add‑on but the foundation – following the RIBA Plan of Works Inclusive Design Overlay.
- Lived‑Experience‑Led
- Our EqIAs are informed by direct engagement with disability groups, ensuring real needs shape real outcomes and insight that informs the design brief and can help progress innovation.
What Makes Us Different
“Our roots are founded in product design and ergonomics, so we approach inclusion through the lens of people doing real tasks. Our expertise lies in understanding bodies, senses, cognition and everyday interactions. It means we see the details others miss and help design products, services and environments that feel intuitive, comfortable and inclusive.”
- Our approach blends:
- Human‑centred design
- Design thinking
- Ergonomics and anthropometrics
- Behavioural insight
- Physical‑interface design
- Systems thinking across the whole customer journey
- Understanding of standards and requlations
This combination allows us to help solve problems others don’t see and to create products and environments that are inclusive and feel intuitive, respectful and equitable.
Get in touch
If you want a consultancy that brings rigour, creativity inclusive design that goes beyond compliance and a partner who has already helped shape inclusive design solutions across the UK rail network — we’d be proud to support your next project.
Insights
Explore our blog for in-depth articles, expert perspectives, and valuable resources designed to keep you informed and inspired.
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What Sets Our Consultancy Services Apart
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