Experience You Can Rely On
Feedback from organisations that have benefitted from our knowledge and experience.
“I worked with the design team on two station‑refurbishment projects, both with challenging demands. There were requirements to maintain accessible and inclusive interaction between retail staff and customers while adhering to imposed social‑distancing measures. It was refreshing to see how quickly and efficiently the design team adapted designs to meet a host of requirements and gain approval from a range of stakeholders. Great attention to detail resulted in high‑quality ticket‑desk installations.”
John MacDonald
Project Manager at Zenobe (formerly Project Manager at ScotRail)
“For more than a decade of collaboration, this consultancy is founded on a trusted voice in Network Rail’s inclusive design evolution. Their product-design background brings a rare level of insight into user experience and their human-centred design leadership has helped us deliver more intuitive, accessible, inclusive design solutions.”
Boaz Yariv
Senior Network Rail Architect
“A much more inclusive design – The Crossrail ticket window is one of the best I’ve seen.”
The Late Margaret Hickish
Network Rail Accessibility Manager
Experiece-Led Success Stories
Discover our proven methodology that guides clients through each stage, ensuring seamless implementation.
Inclusive Design Ticketing Counters
Starting in 2012, adopting inclusive design counter systems for ticketing, information and payment desks seen at many Network Rail managed stations, regional stations and Crossrail ‘on-surface’ stations.
Solutions that remove barriers and improve the customer journery experience
Mobile customer assistance desks can be part of an organisations customer experience and wayfinding strategies providing a easily visable physical touchpiont where staff and customers can interact for information, advice and assistance.
Equality Impact Assessment (EqIA)
Informed by lived experience workshops that set the basis for design briefs and innovation.
